Your team. Better.
The Skills Place provides services to enhance customer experiences.
This includes
– Front-line Training
– Leadership Development
– L&D Consultancy Services
– Corporate Workshops
We blend decades of best-in-class training knowhow, with extensive operational expertise across numerous business sectors, all rooted in the latest thinking of evidence based behavioural science.
Our consultants’ expertise ranges from luxury hotels, corporate teams, cafes and restaurants, aviation, luxury residential developments and the care sector.
Bespoke training solutions for your business
Front Line Hospitality training
The service world is changing and the people who are delivering customer service are changing with it. Customers are looking for a sincere and personalised experience whilst employees want to know what’s in it for them.
We know that customer service skills are life skills and through our sessions we aim to create exceptional customer service moments whilst building skills for life.
We also understand that there is hardly anything worse than sitting in a dull training session. We have been there and it’s not fun. Decades of training experience have taught us how to blend relevance with engagement and authenticity.
Corporate workshops
Any business requires the ability and skill to deal with people, even if not on the front line. Our team can deliver workshops on topics such as Stress Management, Resilience, Conflict Management and a variety of other soft skills.
So that you know that your people have what’s needed.
Leadership Development
A team is only as good as it’s leader and being an effective people leader can be challenging.
Our programmes are specifically designed to develop the much needed skills and competencies to bring out the best in people, boost performance and engagement. From team motivation, to giving effective feedback, to having those challenging conversations, we have got it covered for you
(We recommend at least one full day for this programme).
Learning & Development Consultancy
Any well functioning business will have processes that are aligned to support its business goals.
Our Consultancy service focuses on aligning your HR and L&D processes with your values and desired performance outcomes.
We consult on your onboarding process, your performance management toolbox, incentive systems and employee engagement strategies.